Return Policy

Terms and Conditions

  1. EMOJO ’s return policy allows you to return your electric bicycle within 7 days from the date received for a refund or an exchange.
  2. Contact EMOJO for a Return and Exchange Authorization (REA) Form at support@emojobike.com. Once REA is issued, we will email you a REA number with return instructions. You must have the REA number on the form when shipping back the bike.
  3. Return Shipping Charge
    • a.If the unit was purchased with a free shipping promotion, customer will be responsible for return shipping charges.
    • b. If the bike is returned, EMOJO will issue a return shipping label. Previous shipping charges will be refunded.
    • c. The returned unit must be in a like-new condition, include all original packing, accessories and documentation. Any shipping damages during the return may incur a deduction from the total refund. The customer will be responsible for any damages during the return resulting in a deduction in your refund.
    • d. Returned units are subject to $100 restocking and inspection fee.
    • e. After we receive, inspect and process the returned bike, a refund will be issued in approximately 2-4 weeks.