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Help Center

FAQ

Frequently Asked Questions

How far can I go on a single charge?

What is the maximum speed?

How long does it take to fully charge a depleted battery?

Do I need a special license or register my vehicle with the DMV?

What is the maximum weight capacity?

What kind of warranty do our bicycles have?

Is there a return policy?

What happens if my vehicle requires service or a repair while is under the warranty period?

How do I order from your website?

What is the status of my order?

I ordered a complete bike, how is it packed? How much assembly is required?

Can I get advice or support if I experience technical issues or have questions on how to replace or install parts or accessories?

How long does processing and shipping take?

Do you ship internationally?

I need to return or exchange, what is the process?

Can I request to expedite a shipment?

Can I stop by EMOJO's warehouse and pick up my purchase?